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Collaborative Masterclass: Creating a Restorative, Just and Learning Culture


This masterclass will develop your understanding a restorative, just and learning culture where people feel able to speak up and be listened to. It will help you to understand how you, your teams and organisation can create cultures that foster learning, event when things don’t go as expected.


Restorative practice – learning culture, how do you create a culture where people feel able to speak up and be listened to. Freedom to speak up, enabling a culture where people feel able to speak up, governance, board assurance, Culture and Good Governance – OFLOG dept launched in July which will look at governance in local authorities

There’s been an incident in your organization. People are impacted. You need to do something. How do you avoid blame, and how do you start learning and improving? This session will explore the principles and theory behind a just and learning culture and give you some insights into how this can be implemented. Alongside an international thought leader on this subject we will hear from an NHS organisation’s experience of developing and sustaining their approach to this.

Learning Outcomes 

This session will help you understand how your teams/services/organisations can create cultures that foster learning when things don’t go as expected. People will leave with an understanding of a just and learning culture alongside insights around implementation in their own organisations


Prof Joe Rafferty CBE, Chief Executive, Mersey Care NHS Foundation Trust

Joe was appointed Chief Executive of Mersey Care NHS Foundation Trust in September 2012. During his tenure, he has led a significant expansion of the organisation, almost trebling it in size. The trust is now one of the largest specialised integrated care providers in the NHS and includes inpatient and community mental health, community physical health and learning disability and addictions services.

Awarded a Ph.D. in molecular genetics at Queen’s University Belfast in 1987, he spent the next 12 years researching drug resistance in cancer and published more than 50 peer review articles on this and related areas, before a career change. Before joining the trust, he held a series of senior NHS leadership roles as regional director (NHS North West) of strategy and commissioning and chief executive of a primary care trust.

For the past five years, he has been named one of the top 50 NHS CEOs by the Health Service Journal (HSJ) and has appeared in the HSJ100 most influential people in healthcare in the UK. He is a founder member of the Zero Suicide Alliance UK and was named a Commander of the Order of the British Empire (CBE) in the New Year’s Honours List 2020 for his work on suicide prevention. Joe was also made an honorary professor at the University of Liverpool Institute for Population Health Sciences in March 2021.

Amanda Oats, Executive Director of Workforce, Mersey Care NHS Foundation Trust

Professor Sidney W. A. Dekker – Griffith University, Brisbane, Australia. Founded the Safety Science Innovation Lab. Honorary Professor of Psychology at the University of Queensland

Sidney Dekker (PhD Ohio State University, USA, 1996) is Professor and Director of the Safety Science Innovation Lab at Griffith University in Brisbane, Australia, and Professor at the Faculty of Aerospace Engineering at Delft University in the Netherlands. Sidney has lived and worked in seven countries across four continents and won worldwide acclaim for his groundbreaking work in human factors and safety. He coined the term ‘Safety Differently’ in 2012, which has since turned into a global movement for change. It encourages organizations to declutter their bureaucracy and provide people freedom-in-a-frame to make things go well—and to offer compassion, restoration and learning when they don’t. An avid piano player and pilot, he has been flying the Boeing 737 for an airline on the side. Sidney is bestselling author of, most recently: Foundations of Safety Science; The Safety Anarchist; The End of Heaven;

Dr. Robert Jan de Boer

Dr. Robert Jan de Boer is a lecturer in Safety Management at SDO University of Applied Sciences (sdo-hogeschool.nl) and a management consultant in the field of safety and operational excellence. He studied aerospace engineering (human-machine systems) and obtained his PhD in Cognitive Systems Engineering on mental models in 2012. His book titled Safety Leadership: A Different, Doable and Directed Approach to Operational Improvements with a foreword by Sidney Dekker was published in early 2021 (ISBN 9780367652753). He was one of the founders of the successful Restorative Just Culture workshops, which have been given dozens of times to NHS staff in England, and advises the process industry, defence and aviation. He has several publications to his name on Restorative Just Culture.


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Organiser : NW Collaborative