Healthcare Leadership Model (HLM)

The Healthcare Leadership Model (HLM) was developed to help you become a better leader in your day-to-day role.

The Healthcare Leadership Model describes what good leaders do, supports individuals in developing their leadership skills by illustrating how their behaviours influence the culture and climate within which they and their teams operate.

Leaders are prompted with reflective questions designed to help them consider how their actions and behaviours impact others. These guiding questions encourage thoughtful leadership and foster behaviours that lead to positive outcomes.

The model is applicable in any setting, clinical or non-clinical, and is relevant regardless of whether someone leads a small team of five or an organisation of 5,000. It is valuable for everyone because it identifies observable leadership practices and demonstrates ways to grow and develop as a leader.

What is HLM?

The HLM has been developed to create a vision for leadership, one that reflects the very best in care and compassion, alongside a focus on excellence in strategy, vision, direction and engagement.

The model has nine dimensions. Each dimension is made up of:

  • A brief description of what the dimension is about.
  • Why is it important?
  • A section that says ‘what it is not’ to provide further clarity.
Click here to view the 9 dimensions

Other resources

The HLM focuses on building capability to enable people to meet future challenges; using a range of experiences as a vehicle for individual and organisational learning; acting as a role model for personal development.

The HLM self-assessment involves completing a questionnaire that will generate a report that helps individuals assess their leadership behaviours and identify areas of strength, weakness, and aspects requiring greater focus to support their leadership development. The questionnaire encourages reflection on which dimensions of the Healthcare Leadership Model (HLM) are most relevant to their role and enables comparison of self-ratings across these dimensions to inform a development plan. Upon completion of the questionnaire, individuals gain access to a downloadable PDF report summarising their ratings.

Find out more about the self-assessment tool.
360 Feedback involves obtaining confidential feedback from others to provide insight into their perceptions of an individual’s leadership abilities and behaviour. It is a powerful tool for identifying leadership strengths and development needs, regardless of job role. The process includes gathering confidential feedback from line managers, peers, and direct reports (where applicable). This approach offers valuable insight into how others perceive an individual’s leadership abilities and behaviour. An accredited feedback facilitator works with the individual in a dedicated feedback session to help interpret the report.

Find out more about the 360 feedback tool.
Leaders champion learning and capability development with many skills that crossover with development utilised during Coaching and Mentoring. These skills, knowledge and experience are used to meet the future needs of the service, develop their own potential, and learn from both success and failure. For further information on Coaching and Mentoring, click here
Facilitators are an integral part to the Leadership Model as they ensure the participant understands the report, data and context in which it is offered. To discuss an internal facilitator training session for your organisation, please contact the team at [email protected]
Following the evolution of the HLM 360° Feedback Framework and activity across the North West region, the HLM Train the Trainer Programme is a development opportunity to enable current HLM facilitators to become facilitator trainers. To express interest in this, please contact the team at [email protected].
Find out more

Please direct questions or feedback to: [email protected]